Most orders are stitched within 48 hours, then shipped. For large or team orders, we confirm timing with your quote.

No. One piece or one hundred. Team pricing tiers start at 10 pieces.

Embroidery is priced by where it goes: a name on the cuff is free (up to 20 characters); left or right chest +$15; arm or shoulder +$15; centre chest +$25; upper back +$25; full back text or script +$49. A full back with a logo or design is quoted separately. There's no setup fee for logos, and your total updates live as you design.

Hoodies and crewnecks: left or right chest, centre chest, upper back, full back, either arm, and a name on either cuff. We only offer placements we can stitch well.

Up to 50 characters per text design (longer text splits neatly onto two lines), up to 20 characters for a cuff name, and 1 to 3 initials for a monogram. Shorter text stitches cleaner, so for longer messages choose the centre chest or full back.

Five fonts (Modern Sans, Classic Serif, Minimal Mono, Elegant Script and Bold) and seven thread colours: Ivory, Charcoal, Gold, Sage, Navy, Burgundy and Sand. The studio suggests thread that suits each garment colour.

PNG, JPG or SVG. A high-resolution file or vector gives the cleanest stitch file. We digitize every logo at no extra cost and will contact you if your file needs work before stitching. A full back with a logo or design is quoted separately.

Embroidery previews are digital approximations. Placement and colour are shown as closely as possible, but final thread appearance and size can vary slightly.

Email info@saffronandpine.ca as soon as possible with your order number. Once stitching has started we can't make changes.

Personalized pieces are final sale because they're made for you. If anything arrives damaged, defective or different from your order, contact info@saffronandpine.ca within 14 days and we'll remake or refund it.

We ship across Canada. Standard shipping is $9.99, free on orders of $120 or more, and express is $20. Your first order ships free with code WELCOME at checkout.

Send us your logo, quantities, garments and deadline through our quote form. We reply with pricing by volume tier (10–24, 25–49, 50–99, 100+) and confirm timing before anything is stitched.

Our Everyday Hoodie is a 500 GSM heavyweight fleece, built to hold embroidery without puckering.

Check the size details on each product page. If you're between sizes, email us and we'll help you choose.

Turn inside out, machine wash cold, and tumble dry low or hang to dry. Don't iron directly on the embroidery.